A customer service tool for Etsy sellers
Write clear customer replies in your brand’s voice, with a little help from AI.
MakerThread is a Chrome extension that helps you reply right inside the websites you already use. It brings together the customer’s message, your saved shop details and any quick notes you add, then writes a draft for you to check, edit and send.
You always have the final say. MakerThread never sends a message for you.
Works directly in Etsy, Not On The High Street, Faire and Zendesk.
zendeskSupported platforms vary by plan.
See how a quick note becomes a reply
“Will it arrive in time?” “Can you personalise this?” Use your shop’s information to help answer the questions you get every day.
Read the customer’s question
Sophie’s questionHi, I’ve ordered a Personalised Loves Tea Towel, but I’ve just realised I missed something in the wording. Is it possible to change it before it’s printed? Thank you!
Your quick instructionAsk for the missing text. We can change it.
Example reply, ready to reviewHi Sophie, Thanks for getting in touch! Please send over the full wording you’d like on your tea towel. I’m pleased to confirm that we can make the change for you. Kind regards, Jamie Oakdene Designs
Whether it’s a delivery question, a personalisation request or an order update, MakerThread helps you write a reply inside the conversation you already have open.
Tell MakerThread how you normally talk to customers and what it needs to know about your shop. It uses those details to help write replies in your tone of voice, with your usual sign-off.
Your notes don’t need to be polished. Something like “sending it today, will arrive Saturday” gives MakerThread the facts to work with. Type or speak your instructions and it will help turn them into a clear, friendly reply.
From our own customer service desk
We’ve been running Oakdene Designs since the start of 2012, so we know how much of the day can go into answering customer messages. When we first started using AI to help, we’d copy conversations from Etsy or Not On The High Street, ask for a reply, then paste it back. The replies were pretty good. The problem was that all the copying and pasting took so long that we weren’t really saving any time. It also didn’t have the context it needed about the customer, their order or who was replying.
We wanted the help right where we were already working. So we built a lightweight extension that adds drafting tools to the websites we use to answer customers. You open a message as usual, give it any details it needs and check the reply before sending. There’s very little new to learn.
We’ve used it internally for a few years, worked through thousands of enquiries and kept making improvements along the way. It’s become one of those things we’d really struggle to do without. That’s why we’ve put the extra work into making it available to other businesses too.
We know what it’s like at Christmas, Mother’s Day, Father’s Day and Valentine’s Day: you’ve got the most orders to make and the most questions to answer, all at once. That’s when having a bit of help with the replies makes a real difference.
Explore the featuresGetting started
Create your account, install the extension and add the details you want MakerThread to use when it writes.
Create your accountCreate your account and install MakerThread in Chrome.
Add your shop’s tone, useful answers and delivery or returns policies (optional).
Open a customer message and, if needed, add any prompts for the reply.
Click the AI draft button to generate a draft, check it over and send when you’re happy.
A plan for your shop
Pick a monthly plan based on how many replies you write and the websites you use. Every plan lets you tailor drafts to your shop’s voice.
Starter
200 reply drafts per month.
Pro
1,000 reply drafts per month.
Team
5,000 reply drafts per month.
